Yes, we prioritise sustainability and offer a selection of eco-friendly and biodegradable toiletries and amenities. Our eco-friendly products are designed to minimise environmental impact.
Yes, we do. If you want to add an extra special touch and create a unique, personalised experience for your guests, we can help. We offer a Private Label service where we can customise branding and packaging. We can incorporate your logo, colours, and design elements into the products and packaging.
Private Label orders require a minimum order quantity of 10,000 pieces of each product. If you need additional details, please get in touch with our team.
You can reach our customer support team via our contact page or phone (07 5456 2621). Our dedicated team can assist you with any inquiries, product recommendations, or further support you may need.
Yes. Once your order has been shipped, you will receive a tracking number via the email provided. You can use this tracking number to monitor the status and location of your package during transit.
We’re sorry to hear that your item arrived damaged. Please get in touch with our customer support team immediately with your order details and photos of the damaged item.
We will work swiftly to resolve the issue and ensure you receive a replacement or refund as per our policies. Your satisfaction is important to us, and we apologise for any inconvenience caused.
Our Returns and Refund Policy can be seen here
We offer a range of payment methods, such as Visa, Mastercard, and PayPal. We’re dedicated to ensuring secure transactions for our customers, and your payment information is protected through encrypted transactions.
Our team works around the clock to ship out your orders. Please allow 2-3 business days for your order to be dispatched. Once your order leaves our warehouse, we will send you an email confirmation containing your shipping information.
(a) as long as the return is initiated and the return is placed in the post within 30 days of receipt of the order confirmation email (or longer promotional return period, if applicable);
(b) unworn and unused, in a saleable condition, or with the original tags still attached (if applicable), and accompanied by proof of purchase.
(c) products must be in the original packaging, in the original condition, and must include unbroken seals.
To initiate a return, please contact our customer support team with your order details and reason for return. Our team will provide you with further instructions on the return process.
